Schulich-Ivey Quality in Healthcare Consultancy
Learn business and quality improvement principles through interdisciplinary education and a group quality improvement project
The course centers around a longitudinal quality improvement project of your choosing. Content is then delivered throughout the year from September to May, with participants applying concepts directly to their project.
Six online modules, each consisting of online videos plus 1-2 live webinars
A guided project charter to provide structure through the QI project process
Each project group consists of one health care professional + 3-4 Ivey business students
Course Overview
Course Webinars
Course Syllabus
The Problem With Quality Improvement
Adaptive vs. Technical Challenges
Curriculum Overview
The Project Charter
Independent Learning Module: Introduction to Quality Improvement
Introduction to the Model for Improvement
Introduction to the Driver Diagram
Choosing a QI Project
Project Selection Framework
September 26, 2023 IN PERSON UH B3-250 Auditorium B 6-8pm: Introductory to QI in Healthcare
Module 1A Feedback & Evaluation
Project Selection Assignment: Due October 3, 2023
Defining a QI Problem
QI Project vs. Conventional Research Project
Starting With the End in Mind
Planning a Baseline Data Collection
Constructing an AIM Statement
Ethics and QI
October 3, 2023 Webinar (6-8pm): Making the Business Case for Change - A. McInerney, LHSC
AIM Statement Assignment: Due October 10, 2023
Module 1B Feedback & Evaluation
Stakeholder Engagement
Stakeholder Interviews
Cause and Effect Diagram
Five Whys
Process Map
October 17, 2023 Webinar (6-8pm): Process Mapping - J. Carson, CQUINS
Cause & Effect Diagram Assignment: Due October 24, 2023
Module 2A Feedback & Evaluation
Direct Observation
Literature Review
Pareto Chart
Constructing A Pareto Chart in QI Macros
November 7, 2023 Webinar (6-8pm): Aligning QI Projects with Strategic Priorities - J. Younger, SJHC
Process Map Assignment: Due November 14, 2023
Module 2B Feedback & Evaluation
The Solutions Process, Mapping Solutions Onto Root Causes
Change Concepts vs. Change Ideas
Tool: Creative Combination
Tool: Human Factors Analysis
Tool: Direct Observation
Tool: PICK Chart
Hierarchy of Effectiveness
The Golden Rules of Implementation
November 21, 2023 Webinar (6-8pm): Selling your QI Project - E. Janssen, Ivey
PICK Chart Assignment: Due November 28, 2023
Module 3 Feedback & Evaluation
Context
Family of Measures
Model for Improvement Overview
Lean/Toyota Production System Overview
December 5, 2023 Webinar (6-8pm): Boardroom Pitch - Moderators: A. Gob, Schulich & A. McInerney, LHSC
Boardroom Pitch PPT Template
Family of Measures Assignment: Due December 12th, 2023
Module 4A Feedback & Evaluation
Plan
Do
Study
Act
PDSA #1 Assignment: Due January 23rd, 2024
January 16, 2024 Webinar (6-8pm): Data & Analytics in QI - A. Mes, LHSC
Module 4B Feedback & Evaluation
Pitfalls of Applying Conventional Statistics to QI
Run Charts
A Tale of Three Clinics
January 30, 2024 Webinar (6-8pm): QI Methodology in Action - M. Williams, LHSC
PDSA #1 Update Assignment: Due February 6th, 2024
Module 5A Feedback & Evaluation
Statistical Process Control Charts
Why Change Occurred
Why Change Did Not Occur
February 13, 2024 Webinar (6-8pm): Influencing Change in Healthcare - G. Adaikappan, KPMG
Run Chart Assignment: Due February 20, 2024
Module 5B Feedback & Evaluation
Causes of Regression
Documentation Plan
Education and Training Plan
February 27, 2024 Webinar (6-8pm): Integrated Health Systems - M. Meyer, LHSC
PDSA #2 Assignment: Due March 5, 2024
Module 6A Feedback & Evaluation
Monitoring Plan
Response Plan
Closeout Report
March 19, 2024 Webinar (6-8pm): Statistics in Healthcare Policy - L. Cipriano - Ivey
QI Project Poster Assignment: Due March 26, 2024
QI Project Poster Example
Module 6B Feedback & Evaluation
Capstone Presentation PPT Template
April 2, 2024 Webinar or In-person TBD (6-8:15pm): Capstone Presentations - Judges Panel
Capstone Presentation Evaluation Rubric
Final Course Evaluation
Live sessions are from 6pm to 8pm every other Tuesday on the dates listed above. In addition are the following key dates:
December 5th, 2023: Mock Boardroom Pitch Presentations
April 2nd, 2024: Capstone Project Presentations
Alan Gob
Andrea McInerney