Schulich-Ivey Quality in Healthcare Consultancy
Learn business and quality improvement principles through interdisciplinary education and a group quality improvement project
The course centers around a longitudinal quality improvement project of your choosing. Content is then delivered throughout the year from September to May, with participants applying concepts directly to their project.
Six online modules, each consisting of online videos plus 1-2 live webinars
A guided project charter to provide structure through the QI project process
Each project group consists of regulated health professionals/administrators+ 3-4 Ivey business students
Course Overview
Course Webinars
Course Syllabus
Independent Research Project Option
The Problem With Quality Improvement
Adaptive vs. Technical Challenges
Curriculum Overview
The Project Charter
Independent Learning Module: Introduction to Quality Improvement
Introduction to the Model for Improvement
Introduction to the Driver Diagram
Choosing a QI Project
Project Selection Framework
September 23, 2025 IN PERSON UH B3-250 Auditorium B 6-8pm: Introductory to QI in Healthcare
Project Selection Assignment: Due September 30, 2025
Module 1A Feedback & Evaluation
Defining a QI Problem
QI Project vs. Conventional Research Project
Starting With the End in Mind
Planning a Baseline Data Collection
Constructing an AIM Statement
Ethics and QI
Stakeholder Engagement & AIM Statement Assignments: Due October 14, 2025
Module 1B Feedback & Evaluation
Stakeholder Engagement
Stakeholder Interviews
Cause and Effect Diagram
Five Whys
Process Map
Cause & Effect Diagram & Driver Diagram Assignments: Due October 28, 2025
Module 2A Feedback & Evaluation
Direct Observation
Literature Review
Pareto Chart
Constructing A Pareto Chart in QI Macros
Process Map & Driver Diagram Assignments: Due November 18, 2025
Module 2B Feedback & Evaluation
The Solutions Process, Mapping Solutions Onto Root Causes
Change Concepts vs. Change Ideas
Tool: Creative Combination
Tool: Human Factors Analysis
Tool: Direct Observation
Tool: PICK Chart
Hierarchy of Effectiveness
The Golden Rules of Implementation
PICK Chart & Driver Diagram Assignments: Due December 2, 2025
Module 3 Feedback & Evaluation
Context
Family of Measures
Model for Improvement Overview
Lean/Toyota Production System Overview
Boardroom Pitch PPT Template
Family of Measures & Driver Diagram Assignments: Due December 16, 2025
Module 4A Feedback & Evaluation
Plan
Do
Study
Act
PDSA #1 Assignment: Due January 20, 2026
Module 4B Feedback & Evaluation
Pitfalls of Applying Conventional Statistics to QI
Run Charts
A Tale of Three Clinics
PDSA #1 Update Assignment: Due February 3, 2026
Module 5A Feedback & Evaluation
Statistical Process Control Charts
Why Change Occurred
Why Change Did Not Occur
Run Chart Assignment: Due February 15, 2026
Module 5B Feedback & Evaluation
Causes of Regression
Documentation Plan
Education and Training Plan
PDSA #2 Assignment: Due March 3, 2026
Module 6A Feedback & Evaluation
Monitoring Plan
Response Plan
Closeout Report
QI Project Poster Assignment: Due March 24, 2026
QI Project Poster Example
Module 6B Feedback & Evaluation
Capstone Presentation PPT Template
March 31, 2026 Webinar (6-8pm): Capstone Presentations - Judges Panel
Capstone Presentation Evaluation Rubric
Final Course Evaluation
Live sessions are from 6pm to 8pm every other Tuesday on the dates listed above. In addition are the following key dates:
December 9, 2025: Mock Boardroom Pitch Presentations
March 31, 2026: Capstone Project Presentations
Andrea McInerney
Elaine Tang