Course curriculum

  • 1

    Module 1: Properly Framing Your Quality Improvement Problem

    • Welcome

    • Program Overview: How to Use These Videos

    • Why Improve Quality?

    • Milestone #1: The Project Proposal

    • Quality Improvement vs. Conventional Research

    • Independent Learning Module: Introduction to Quality Improvement

    • Choosing A Quality Improvement Project

    • Defining A Quality Improvement Problem

    • Constructing an AIM Statement

    • The Data Dictionary

    • Project Proposal Template

    • The Project Charter

    • Conclusion

    • Quiz A: QI Topic Candidates (Problem Definitions)

    • Quiz B: Overview, Topic Selection & Problem Definition

    • Activity: Project Selection

    • Activity: Data Dictionary

    • Activity: Project Proposal

    • Module 1 Feedback & Evaluation

    • Module 1 Coaching Call (Limited Time Offer)

  • 2

    Module 2: Setting an Improvement Goal

    • Milestone #2: Baseline Data Collection

    • Starting With the End in Mind

    • Planning a Baseline Data Collection

    • The Project Narrative

    • Planning to Demonstrate Improvement: The "Power Calculation"

    • Ethics and Quality Improvement

    • Conclusion

    • Module 2 Quiz

    • Activity: AIM Statement

    • Activity: Problem/Gap/Hook

    • Activity: Projected SPC Chart

    • Module 2 Feedback & Evaluation

  • 3

    Module 3: Understanding Your Care Gap - Root Cause Analysis 1 (Speculation)

    • Milestone #3: A Comprehensive List of Potential Contributing Factors

    • Stakeholder Engagement & Communication Strategy

    • Tool: Stakeholder Interviews

    • Tool: Cause and Effect Diagram

    • Tool: Five Whys

    • Tool: Process Map

    • Tool: Data Drill Down

    • Tool: Looking for Deviation

    • Conclusion

    • Module 3 Quiz

    • Activity: Stakeholder Analysis

    • Activity: Cause & Effect Diagram

    • Activity: Process Map

    • Module 3 Feedback & Evaluation

  • 4

    Module 4: Understanding Your Care Gap - Root Cause Analysis 2 (Confirming Speculation)

    • Milestone #4: Pareto Chart

    • Tool: Direct Observation/Time Study Observation

    • Tool: Literature Review

    • Tool: Pareto Chart

    • Creating A Pareto Chart in QI Macros

    • Conclusion

    • Module 4 Quiz

    • Activity: QI Literature Review

    • Activity: Pareto Chart

    • Module 4 Feedback & Evaluation

  • 5

    Module 5: Generating, Prioritizing, and Selecting Solutions

    • Milestone #5: Selection and Descriptions of Solutions

    • The Solutions Process, Mapping Onto Root Causes

    • Change Concepts versus Change Ideas

    • Generation Tool: Reverse Brainstorming

    • Generation Tool: Creative Combinations

    • Generation Tool: Human Factors

    • Generation Tool: Influencer

    • Generation Tool: Direct Observation

    • Prioritization Tool: PICK Chart

    • Prioritization Tool: Hierarchy of Effectiveness

    • Prioritization Tool: Golden Rules

    • Describing Your Chosen Solutions

    • Putting It All Together: The Driver Diagram

    • Conclusion

    • Module 5 Quiz

    • Activity: PICK Chart

    • Activity: Solution Mapping & Driver Diagram

    • Module 5 Feedback & Evaluation

  • 6

    Module 6: Implementing and Refining Solutions (Science of Improvement)

    • Milestone #6: Implementation Plan

    • Context

    • Family of Measures

    • Model for Improvement Overview

    • Plan

    • Do

    • Study

    • Act

    • Overview of Lean/Toyota Production System

    • Overview of Six Sigma

    • Conclusion

    • Module 6 Quiz

    • Activity: Context Analysis

    • Activity: Data Dictionary Part 2

    • Activity: PDSA Worksheet

    • Module 6 Feedback & Evaluation

  • 7

    Module 7: Demonstrating Improvement (Measurement)

    • Milestone #7: Run Chart or Statistical Process Control Chart

    • Pitfalls of Applying Conventional Statistics to QI

    • Run Charts

    • Tale of Three Clinics

    • Statistical Process Control Charts

    • Constructing an SPC Chart in QI Macros

    • Change Occurred: Possible Explanations

    • Change Did Not Occur: Possible Explanations

    • Conclusion

    • Module 7 Quiz

    • Activity: PDSA Worksheet Update

    • Activity: Run Chart

    • Activity: Statistical Process Control Chart

    • Activity: Statistical Process Control Chart Problem Set

    • Module 7 Feedback & Evaluation

  • 8

    Module 8: Sustaining and Spreading Improvement

    • Milestone #8: Sustainability Plan

    • Causes of Regression

    • Documentation Plan

    • Education and Training Plan

    • Monitoring Plan

    • Response Plan

    • Closeout Report

    • Poster Presentation

    • Publication

    • Conclusion

    • Module 8 Quiz

    • Activity: Sustainability Plan

    • Activity: QI Project Poster

    • Module 8 Feedback & Evaluation